Refund Policy
Our Return Policy lasts 30 days. If 30 days have gone by since your purchase, unfortunately we can’t offer you a refund or exchange.
The following Return Policy governs returns for items only purchased on amancavestore.com and as such are included in the Term & Conditions of the sale. This return policy does not apply to items purchased via one of our affiliate partners. Please review this carefully so that you fully understand our return policy.
What if My Order Arrives Damaged?
Unfortunately, despite our best efforts to protect your items, from time to time products get damaged in transit or are defective from the manufacturer. We offer free replacements on items damaged in-transit; we just ask that you report all damage within 5 days of receiving the item so a claim can be filed with the shipping carrier. If your item was damaged in-transit, or has a manufacturer defect that inhibits the normal function of the item, we will happily send you a replacement free of charge provided you contact our customer service and then return the damaged or defective item to us in its original packing container. If the item is no longer available or a replacement cannot be sent, you will be refunded the item cost. Defective products that are returned are tested, and if found not to be defective, will be refunded less the to-and-from shipping charges.
What if an Item is Missing or Incorrect?
Although we try our best to fulfill every order accurately, mistakes sometimes happen. If you ordered more than one item then that additional item may have been shipped in a separate box. Sometimes boxes get separated in transit, so please allow one extra day for a possible second box to arrive.
If an item you ordered is clearly missing or the incorrect item, then contact our customer service to obtain authorization to return the incorrect item. We will get you a replacement or reship the missing item to you ASAP.
What about Personalized Products?
Products that have been personalized cannot be returned. All sales for personalized items are final unless your product is delivered to you damaged or has been broken as a result of the shipping process.
What Happens if it is a Bad Address/Unauthorized Return?
Occasionally, shipping services are not able to deliver a package due to an address that was entered incorrectly when the order was placed, or a package that was refused at the door. When these packages are returned to our warehouse, we will attempt to contact the customer by email and/or phone to obtain an alternate delivery address. If the incorrect address was originally provided by the customer at the time of ordering, then shipping charges will apply to have the product re-sent.
Refunds (if applicable)
Once your return is received and inspected, we will send you an email to notify you that we have received your returned item. We will also notify you of the approval or rejection of your refund.
If you are approved, then your refund will be processed, and a credit will automatically be applied to your credit card or original method of payment, within a certain amount of days.
Gifts
If the item was marked as a gift when purchased and shipped directly to you, you’ll receive a gift credit for the value of your return. Once the returned item is received, a gift certificate will be mailed to you.
If the item wasn’t marked as a gift when purchased, or the gift giver had the order shipped to themselves to give to you later, we will send a refund to the gift giver and he will find out about your return.
Where do I Send My Return?
Please do not send your purchase back to the manufacturer.
To return your product, you should mail your product to:
Omega Trading Group, LLC
1024 Reserve Way
Indianapolis IN 46220
You will be responsible for paying for your own shipping costs when you return the item. If you are approved to receive a refund, that return shipping cost will be added to your refund.